Description:

Sabre is a leading technology provider for the global travel industry. With a strong foundation in innovation, Sabre develops technology that helps shape a seamless, interconnected travel experience—from booking a trip online to managing a flight reservation system. Their platforms power airline and hotel reservations, mobile apps, travel websites, and much more.

This role as a Technical Product Support Specialist III is part of Sabre’s Service and Support Team. It’s ideal for individuals who enjoy engaging with clients, solving technical issues, and improving user experiences.

You'll be the bridge between Sabre’s technology and the customers, helping to resolve issues, provide training, and ensure high satisfaction. You’ll work cross-functionally with internal teams and external customers through calls, emails, chats, and even social media.

Key Responsibilities:

• Communicate with customers pre- and post-sale via phone, email, chat, and social media.
• Support the sales team by building and maintaining customer relationships that directly impact service or product revenue.
• Ensure service delivery aligns with contractual obligations and client expectations.
• Assist with technical issues including installation, troubleshooting, and maintenance.
• Conduct technical training for both customers and employees.
• Collaborate across departments to support maintenance goals and resolve equipment issues.
• Provide content development support for training materials.
• Work in areas such as product support, systems integration, customer training, and sales support.

Key Technical Skills:

Customer service, Salesforce CRM, Excel, GCP, AWS, MongoDB, SQL, Python, Technical support, Troubleshooting, Communication skills (English & Spanish)

Requirements:

• Minimum: High School diploma; preference for current university students or graduates.
• Strong time management and ability to set priorities.
• Team player with effective collaboration skills.
• Comfortable working under pressure in complex scenarios.
• Proficiency in English and Spanish, both written and spoken.
• Must be organized, multi-tasking capable, and willing to work across different functions as needed.
• Strong analytical and troubleshooting ability.
• Background in the travel industry is a plus.
• Hands-on experience with technical tools like Excel, GCP, AWS, MongoDB, SQL, and Python.
• Familiarity with Salesforce CRM is advantageous.

This opportunity is a great stepping stone for tech-savvy individuals looking to build a career in technical customer support within the global travel industry. If you love solving problems, enjoy technical systems, and want to work at the core of global connectivity, this role is worth applying for!